NOORSTUDY

Refund Policy

Last updated: 10/28/2025

1. Refund Eligibility

We offer refunds for course purchases under the following conditions:
  • Refund requests must be made within 7 days of purchase
  • Course content must not have been accessed more than 20%
  • Technical issues that prevent course access
  • Duplicate purchases made in error

2. Non-Refundable Items

The following items are not eligible for refunds:
  • Courses accessed more than 20% of total content
  • Digital certificates or completion certificates
  • Downloadable materials
  • Courses completed in full
  • Refund requests made after 7 days of purchase

3. How to Request a Refund

To request a refund, please contact our support team with the following information:
  • Your full name and email address
  • Order number or transaction ID
  • Course name and purchase date
  • Reason for refund request
  • Any relevant screenshots or documentation

4. Refund Processing

Once your refund request is approved:
  • Refunds will be processed within 5-10 business days
  • Refunds will be issued to the original payment method
  • You will receive an email confirmation once processed
  • Course access will be revoked upon refund approval

5. Partial Refunds

In some cases, we may offer partial refunds based on:
  • Percentage of course content accessed
  • Technical issues that affected your learning experience
  • Specific circumstances of your situation

6. Dispute Resolution

If you disagree with our refund decision, you may:
  • Contact our support team for further review
  • Provide additional documentation to support your case
  • Request escalation to our management team

7. Contact Information

For refund requests or questions about this policy, please contact us:

Email: support@thenoorstudy.com
Phone: Coming Soon
Subject: Refund Request - [Your Name]
Response Time: Within 24-48 hours

8. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated "Last modified" date. Continued use of our services after changes constitutes acceptance of the updated policy.